The SAMANAGA Diaries
The SAMANAGA Diaries
Blog Article
A company focused on the provision of solutions that not only disrupt present-day industry models, but that also offer new technologies to new challenges in the location.
As an example, a skipped weekly anti-virus servicing sends off a warning, while a skipped quarterly activity alerts us that a critical endeavor is ignored and might open our database to doable hacks. Other notable capabilities of Samanage SLA are:
You might have an IT assistance desk only, an asset management services only or an integrated Alternative. Samanage is created for total ITIL compliance; expectedly, huge organizations will discover it aligned with their services desk workflows. However, the answer getting a cloud service, is usually scalable on the wants of little and medium corporations.
A fast deal with for This really is to offload the mundane minimal responsibilities from IT guidance and create a self-services portal. Most helpdesk answers offer you this feature, Samanage bundled. Although not all are ITIL-Licensed, in order that they absence comprehensive support catalog abilities that Samanage capabilities.
A lot of options but some seem to be unwanted. For the vast majority of solutions reviewed Within this helpdesk roundup, the dilemma is ample attributes in Trade to the convenience and value-efficiency of the cloud service Resolution. Not so for your Samanage IT Assistance Desk and Asset management suite. No person can accuse Samanage of reducing corners On the subject of characteristics.
Next, he identified that Samanage helps you to oversee the entire asset lifecycle. Additionally you get crucial data further than the specs of your asset. “The agent then experiences again each day to Samanage with facts factors of fascination concerning the asset’s general performance, locale together with other key facets.”
As for reports, Samanage presents numerous decisions which include beneficial experiences displaying studies on incidents and also inventory reviews and contract stories. The opportunity to create personalized reports can be included, which may be a boon if you've taken some time to generate customized fields and workflows.
There’s absolutely nothing one of a kind regarding the Awareness Base–lookup, tags, edit, documentation are all conventional attributes–besides to declare that it’s backed by a trustworthy ITIL-compliant backend.
Samanage don't just offers whole ITIL-ready IT support desk and asset management capabilities, but matches these with trustworthy customer service. The software is regularly upgraded to deal with existing sector desires, making it one of many benchmarks for the get more info most recent progress in their marketplace.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him a number of issues that we hope expose a little more details on Samanage to be a application and its job in supporting your work.
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“With reporting, measurability, and insights from Samanage, It's armed with the info to showcase the real value of IT to organizational leaders.”
We were not capable of take a look at this feature, so make sure To guage by yourself carefully before banking on it.
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